Terms of service

These terms and conditions apply to all purchases made through the Paterson London website, which can be found at info@paterson-london.com.

1. Applicability
By placing an order, you agree to these terms and conditions.

2. Product Information
We do our utmost to describe products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment
Orders are processed upon receipt of full payment. Available payment methods may vary by country. Customers should check which payment methods are available for their location.

4. Processing and Delivery
- Processing time: 1-3 business days
- Delivery time: 3-7 business days (depending on location)

5. Returns and Cancellation
See our separate returns policy for full terms and conditions.

6. Liability
We are not responsible for loss or damage during shipping if the tracking shows that the package has been delivered. Always check the address you provide carefully.

7. Intellectual property
All content on the website (text, photos, logos) belongs to Paterson London and may not be used without permission.

8. Complaints procedure
Complaints can be submitted in writing to Support@chelsea-london.com We aim to respond within 5 business days.

9. Applicable law
These terms and conditions are subject to Dutch law.